Shipping policy

Shipping Policy

Thank you for supporting Art By Willow. We take great care in preparing and delivering your artwork. Please review our shipping policy below.

Processing Times

Custom & Personalized Artwork

Custom Embellished Horse Prints and any personalized art pieces require a 30–90 day processing period, depending on order volume and the level of detail required for your artwork.

This processing period begins the day your order is placed. You will receive updates as your artwork moves through the creation process.

Non-Custom Products (If applicable)

Orders for non-custom items are typically processed within 3–5 business days.

Shipping Times

After your order has been created and processed, your package will ship via standard carriers such as USPS, UPS, or FedEx.

Estimated shipping times:

  • United States: 3–7 business days

  • Canada: 7–14 business days

  • International: 10–21 business days

Please note: shipping times may vary due to carrier delays, holidays, customs, or regional restrictions.

Shipping Rates

Shipping fees are calculated at checkout based on your location, order size, and carrier rates.

Free shipping promotions (if offered) will be clearly noted on the website and applied automatically at checkout.

Order Tracking

Once your order has shipped, you will receive a confirmation email with a tracking number so you can follow your package’s delivery progress.

Lost, Delayed, or Stolen Packages

Art By Willow is not responsible for:

  • Packages lost or delayed by the carrier

  • Incorrect shipping addresses provided at checkout

  • Packages marked “delivered” by the carrier but not received

If an issue occurs, please contact the shipping carrier directly with your tracking number.

If you need assistance, feel free to email us and we will do our best to help.

Damaged Shipments

If your order arrives damaged, please contact us within 7 days of delivery at:
Willow@artbywillow.com

Include:

  • Your order number

  • Photos of the damaged packaging and artwork

  • A brief description of the issue

We will work quickly to resolve the problem and provide a replacement if necessary.

International Orders

International customers are responsible for any customs fees, duties, or import taxes required by their country. These charges are not included in the shipping cost and must be paid upon delivery.

Address Changes

If you need to update your shipping address, please contact us immediately.
We cannot change the address once your order has shipped.

Questions?

If you have any questions about shipping, please contact us at:
Willow@artbywillow.com